1. IDENTIFICATION DETAILS:
In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), it is hereby informed that the owner of this website is:
- Name or Business Name: TO KNOW MOROCCO S.A.R.L
- NIF/CIF: 60122601
- ICE: 003409152000076
- Address: 616 HAY MOUJNIBA 2 TAOURIRT, 60800, Morocco
- Email: info@conocermarruecos.net
- Contact Phone: +34 615 02 05 87
2. PURPOSE AND SCOPE:
This legal notice sets out the conditions of use, liability limitations, and obligations that users of the website published under the domain conocermarruecos.net ortoknowmorocco.net assume and commit to respecting.
3. USERS:
Access and/or use of this website attributes the status of USER, who accepts, from such access and/or use, the General Conditions of Use reflected herein. The aforementioned Conditions will apply regardless of the General Contracting Conditions that may be mandatory.
4. USE OF THE WEBSITE:
The website provides access to a multitude of information, services, programs, or data (hereinafter, “the contents”) on the Internet belonging to the owner or its licensors to which the USER may have access. The USER assumes responsibility for the use of the website. This responsibility extends to the registration that was necessary to access certain services or content.
5. INTELLECTUAL AND INDUSTRIAL PROPERTY:
The owner of the website, either as proprietor or assignee, holds all intellectual and industrial property rights of its website, as well as the elements contained therein (by way of example, images, sound, audio, video, software, or texts; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by the owner or its licensors.
6. DISCLAIMER OF WARRANTIES AND LIABILITY:
The website owner is not responsible, in any case, for damages of any nature that may arise, by way of example: errors or omissions in the contents, lack of availability of the website, transmission of viruses or malicious or harmful programs in the contents, despite having adopted all the necessary technological measures to prevent it.
7. MODIFICATIONS:
The website owner reserves the right to make any modifications it deems appropriate to its website without prior notice, and may change, delete, or add both the contents and services provided through it and the way in which they are presented or located on the website.
8. CANCELLATION CONDITIONS:
Cancellations by the Customer:
- If the customer cancels the service (such as a trip), they can obtain a refund. However, they must pay certain costs depending on when they cancel:
- If they cancel 30 days or more in advance, they pay 10% of the total trip cost plus management and cancellation fees.
- If they cancel between 15 and 29 days before, they pay 50% of the trip cost.
- If they cancel within 14 days prior to the service, they pay 100% of the cost.
Specific Policy for Riads: Riads generally require one month’s notice to cancel. To Know Morocco will only refund the money for these reservations if the customer cancels with the same one-month notice.
No Show: If the customer does not show up for the service at the agreed date and time without having previously canceled, they must pay the full cost of the service.
Trips with Special Conditions: If a trip has special conditions (such as special rates), the cancellation costs will be based on those conditions.
Cancellation by To Know Morocco: If a service or activity requires a minimum number of participants and that number is not reached, To Know Morocco will inform the customer at least 10 days in advance and cancel the trip, refunding all amounts paid.
9. LINKS:
In the event that www.toknowmorocco.net contains links or hyperlinks to other Internet sites, the website owner does not exercise any type of control over said sites and contents. In no case will the website owner assume any responsibility for the contents of any link belonging to an external website, nor will it guarantee the technical availability, quality, reliability, accuracy, scope, truthfulness, validity, and constitutionality of any material or information contained in any such hyperlinks or other Internet sites.
10. RIGHT OF EXCLUSION:
The website owner reserves the right to deny or withdraw access to the website and/or the services offered without prior notice, on its own or a third party’s initiative, to those users who violate these General Conditions of Use.
11. GENERAL PROVISIONS:
The website owner will pursue the breach of these conditions as well as any improper use of its website by exercising all civil and criminal actions that may correspond to it by law.
12. MODIFICATION OF THESE CONDITIONS AND DURATION:
The website owner may modify the conditions determined here at any time, being duly published as they appear here.
13. APPLICABLE LAW AND JURISDICTION:
The relationship between the website owner and the USER will be governed by the current Spanish regulations, and any dispute will be submitted to the Courts and tribunals of the city that corresponds according to the applicable regulations on competent jurisdiction.
Last update date: 12/16/2023